L1 – System Engineer

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Job Category: Telecommunications
Job Type: Permanent
Job Location: Ghana

  • Position – L1 – System Engineer
  • Relevant Experience. – 2-3 Years
  • Location – Ghana

Scope of Work

  • Manage day to day IT Issues related to PCs (Hardware & application level) , Network
  • Coordination with domain teams & Business team on floor
  • Administration of one or many of the Infrastructure elements /services viz. Email, Internet and Security of Central Monitoring Service/Operations/Corporate Projects.
  • Follow and implement relevant procedure to ensure compliance to all TIM process
  • To coordinate hardware and software upgrades and /or maintenance for above equipment
  • Monitoring logs as per security guidelines and for early detection of problems/breaches of policy
  • Investigation, diagnosis, resolution, recovery and closure of incidents / Problems. Installation, maintaining and attending day to day user’s problem
  • Rectification of HW like desktops and laptops (RAM /Hard disk replacement /upgrades)
  • Installation and updating of desktops and laptops operating systems and other software
  • Install configuration. and maintain Client Applications
  • Troubleshooting of operating systems / Client Applications / Network
  • Role requires interaction with Client IT teams as and when required
  • Provide good Hands & Feet support to domain teams for their Devices
  • Good Understanding from compliance side as per the Project SOW
  • Coordination with local vendors


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